Trust Wallet

A person reached out to us, asking if we could help with locked-out crypto in an earlier version of Trust Wallet for mobile phones.

Typical recovery of desktop wallets tends to go smoother since filesystems are accessible and we can extract files needed for recovery, whereas in case of recovery of mobile wallets, filesystem access is limited.⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀

The most popular approach to such recovery cases would be either rooting the phone, which can lead to data loss and full lockdown of the device, or using expensive forensics equipment to extract much-needed data. After some debating, a member of our team that has a great deal of experience in software engineering came up with an idea to simplify data extraction and not put data or phone in any danger. We have acquiered similar model of mobile device of what client has, after some coding and testing we were ready to start work on the client's device.

Within four days from the start of the actual recovery crypto wallet access was restored and its balance, minus our fee, was sent to the client. While storing crypto on mobile devices is convenient, it poses additional risks in case the password is forgotten and seed phrases are lost. It is better to spend an extra five minutes to write down your seed than risk losing crypto and all the data on your phone.